Refund and Returns Policy

Terms of the Return Ploicy

  • Customers can return their order within 7 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
  • In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@livethelsd.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided into your bank account.
  • If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on support@livethelsd.com.
  • Gift cards/vouchers are non-refundable.
  • If the product you want to return was brought on discount. You will only receive the exact amount paid for the product.
  • Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
  • To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. The LSD may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

Self Ship

  • In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
    J-82 Govindpuram Ghaziabad, UP 201013
  • Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 72 hours of receiving the product(s), the complete amount will be refunded.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@livethelsd.com.

Need Help?

Contact us at support@livethelsd.com for questions related to refunds and returns.

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